Soul Agency Order Policy


Our packages are shipped from Colorado within 1 - 2 business days of receipt of order. We ship via the United States Postal Service Priority Mail and FedEx Home/Ground Delivery unless Express mail is selected.

The Postal Service Priority Mail is usually delivered in 2-3 business days to all locations. Express Mail is guaranteed overnight by USPS/FedEx to most locations (2 days to outlying locations). If shipping to a rural area, please make sure you have a valid US Postal Service mailing address. Shipments to PO Boxes must be via USPS and will be accepted as physical addresses do not always apply. Please see FedEx delivery map for estimated delivery times.

Incorrect Address

If a basket is sent to an incorrect address due to the fault of Soul Agency we will re-send the product at no additional cost. Should an invalid address be an error of the sender, the re-placement cost will be their responsibility.

Hospital Deliveries

We strongly advise you to ship orders to the recipient’s home address. Because of the nature of the hospital system, we are unable to guarantee or insure delivery to hospitals and you accept full responsibility if the package is delayed or lost.

International Shipments

We do not ship internationally at this time.


We are required to collect Sales Tax for all boxes being delivered in the State of Colorado.


Due to the nature of our gifts, we cannot accept returns. However, your satisfaction is very important to us. We do our best to satisfy every customer. Should there be a problem with the box, please contact us to discuss the problem, and we will do our best to resolve the issue to your pleasure.


Contents and basket designs are subject to product availability. will make every effort to deliver a basket that is as described. Should a product or design not be available, reserves the right to substitute the product or design with an alternative of equal or greater value.


Any copy on this website or conversation with personnel at is based on general knowledge and understanding and is absolutely no substitution for professional medical advice.